OpenAI's product manager describes a design where the interface fades away to let the model express itself, and claims 20 million users for ChatGPT Work.
In an interview published on August 25, 2026, Thibault Sottiaux, OpenAI's product manager — he oversees the API, the agent infrastructure, ChatGPT and Codex — explains a design doctrine that goes against the grain of software habit: reduce the interface to a minimum. "You almost have to get out of the way of the model," he sums up. The idea is that an overly prescriptive interface limits what the model can do, while its capabilities are discovered along the way.
This iterative discovery approach explains part of the company's product calendar: we ship, we observe what people do with it, we adjust. Sottiaux claims 20 million users for ChatGPT Work, the version aimed at knowledge workers priced at $20 per month, and sees in this adoption a broader signal: "the world seems ready" for consumer agents, and not just for developers' tools.
He also mentions GPT-5.6, presented as the best in document processing and report writing, as well as Luna and the 80% reduction in cost it brings. His conviction about the economics of the sector is clear: efficiency will continue to improve, and the same amount will regularly buy more value.
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